Terms & Conditions of sale

Alcas Automation Limited – TA Alcas Patio Awnings
Terms & Conditions of Sale


1. The Company terms and condition of sale are a binding contract. By signing this contract the purchaser(s) is placing an order and entering to an agreement with the company. On placement of order, a minimum deposit of 25% of the total contract value is payable to the Company. In the case of a breach of contract by the Purchaser(s) the Companies right to damages will not be limited to the money paid by the Purchaser(s) but to the total loss suffered by the Company resulting from the breach or whichever is greater.
2. The Purchaser(s) shall agree to pay the full balance of the purchase price and also any other agreed variants upon completion of the installation. Legal title to the Product(s) shall not pass to the Purchaser(s) until the Company has received the full contract value of the Product(s). Invoices not settled within 7 days of completion of a satisfactory installation will carry penalties. The balance is due upon completion of the installation unless agreed otherwise.
3. Orders are manufactured bespoke and to the purchaser(s) requirements, unused materials cannot be credited or reprocessed by the Company.
4. The Purchaser(s) will have the benefit of continuous development in any changes to design up until time of manufacture. Alterations after manufacture will constitute a separate contract.
5. The Company reserves the right to refund any monies received as acceptance of supply and installation as all orders are subject to survey. The Company can also refuse to accept the Purchaser(s) order.
6. In the case of default by the Purchaser(s), all goods remain the property of the Company until paid for and we reserve the right to repossess the Product(s). All original product(s) removed from the property to be replaced by the contracted Company product are destroyed within 2 days of installation and cannot therefore be returned as replacement for the defaulted Company product upon repossession. It is the Purchaser(s) responsibility to secure any exposed property once the Company product is repossessed. All costs resulting from the Purchaser(s) breach of contract will be at the expense of the Purchaser(s), resulting in the Company reserving the right to redeem all costs incurred by the breach.
7. The Company will always endeavour to complete the contract within the time specified however, inclement weather or special requirements may delay the installation from the date quoted. Installation dates are given as a guide only.
8. The Company reserves the right to request payment if the Purchaser(s) ask for a delay in fitting after manufacture. The amount payable will be the outstanding balance less 10%. The 10% will be payable upon installation.
9. This contract may be cancelled within 5 business days from the date of the signing. You are legally entitled to a 14 day cooling off period in the UK, however, you are entering into a private contract as this is a bespoke product that is manufactured in Germany to your own specific requirements. The manufacturing process is automated and cannot be stopped after it enters into manufacture. If you cancel after the 5 day period, the company reserves the right to withhold your deposit and claim damages based on the likelihood of being able to sell on the already manufactured product on (see section 1, 2 & 3). Please note that during the months of June, July & August the automated manufacturing process is carried out 7 days a week to reduce turnaround time. To cancel your order, please confirm in writing. Send by recorded delivery (or equivalent), stating that you wish to cancel, together with your name, address and contact number to: Alcas Automation Limited, Accounts Department, 17 Cornmill Court, South Milford. LS25 5GD. Subject to Clause 5 and 8, after 5 days the contract is binding on both parties and may not be cancelled unless both parties so agree in writing. Items are individually manufactured to the Purchaser(s) exact individual specification and it is often impossible to be transferred to a third party.
10. If upon surveying the premises, or at any time at or after commencement of the works, it becomes apparent that to complete the works would take substantially more time and/or expense and/or would result in the works costing the Company considerably more than the price agreed with the Purchaser(s) (for example as a result of discovery of defects or difference in the fabric or frame of the building) then the Company reserves the right to terminate the contract forthwith on written notice to the Purchaser(s).
11. Unless agreed otherwise - All electrical supply installations must be carried out by a qualified electrician, this is the purchaser(s) responsibility to arrange prior to installation of the Alcas product. In many cases we will carry out basic electrical installations as part of the product installation (i.e. Route the supply cable to an electrical outlet and put a 13a plug top on the unit supply cable). This may require the mains supply being stopped to ensure the safety of our operatives. The Company accepts no liability whatsoever for any damage resulting to other electrical goods or related equipment as a result of the power being interrupted. The provision of a suitable and safe electrical supply is the sole responsibility of the Purchaser(s).
12. All product packaging and any waste created during the installation the responsibility of the Purchaser(s). It is the Alcas installers responsibly to clean up and clear all packaging, waste & dust following the installation and leave in the purchaser(s) waste/refuse area.
13. The Company guarantees all materials and workmanship for a period of five years from the date of installation unless otherwise stated. This guarantee is subject to the Product(s) being used in the manner for which it was intended. Any remedial work due to accidental damage, criminal damage, unforeseen extreme weather conditions, coastal corrosion or customer neglect will be chargeable. Products must be maintained as per the manufacturer’s recommendations.
14. The product is also guaranteed for a period of 5 years by the manufacturer (Weinor) and the customer should ensure they keep the Weinor certificate of authenticity safe.
15. Under the terms of the companies recommendations the Alcas/Weinor product should be serviced after a period of 3 years and every two years thereafter, this service must be carried out by Alcas and any product(s) not serviced within these terms results in the Alcas product warranty declared as void.
16. On 3rd party repairs – The Company gives no guarantee on any products/parts repaired unless otherwise stated on the documentation. All repairs carried out are of temporary measure to facilitate the end user until the faulty product is replaced. Motor replacements carry a one year warranty (or individual manufacturer’s warranty if greater).
17. All prices quoted are inclusive of VAT unless otherwise stated. The rate of VAT applied is that prevailing at the time of invoicing. Credit card payments carry a surcharge of 2.75% the total contract value.

The Purchaser(s) - The Customer as named, addressed, signed and dated on contract of sale on reverse.
The Company - Alcas Automation Limited,
20-22 Wenlock Road, London, N1 7GU.
T - 0203 002 0337 – www.alcasuk.com
Registered in England number 5810949